I went to the store above unaware that they opened at 10AM. I was there 15 minutes early. When I returned to the store at 10:10AM, the door was still locked so I knocked. While I waited, there was a printed sign that stated the holiday hours (11AM) and that normal business hours resumes on December 26, 2011. When Chad ** came to the door, he asked me "what could he do for me?" (rudely). I stated that it was 10:10AM and they weren't open. He then said "we don't open until 11AM". I said, "well, the sign says 10AM". He then pointed to the "holiday" printed hours on the door and said "it says 11AM". I then proceeded to tell him that ended on December 26, 2011 so I need service.
He continued in a rude manner and told the customer he was on the phone with, "hold on I have an issue" and continued to tell me they don't open until 11AM. I stressed to him that I came from across town and have been waiting, that it wasn't fair that they don't have the correct hours on the door. I then asked him for his name and the person above him name, he gave it to me, shut the door and did not service me. I was very angry about this because I wasted gas going across town and they were not open when they should have been, and that the store manager was not a bit sympathetic and was very rude. I will never go to this store again and I would like this matter to be dealt with immediately. Thank you.
