All Points Relocation Systems, Inc.

On 9-15-2002, I got an estimate for interstate move to Georgia, they gave me a price of $989.00 plus 10% discount and $50.00 for a reduction coupon, so the total was $841.00 (only 1 bedroom apt. I am 72 years old and my wife also retired so we don't have too many things. I signed and on Sept. 17-2002 they arrive they started to pack my belongings and most of the time they put my furniture in pieces when they loaded the truck, they gave papers to sign and demanded from us $4,000.00. I am blind, so my wife signed, but we didn't know what to do. They have our things hostage so we had $4500.00 in savings and we were left with $500.00.

We were left almost with no money, we have to pay another $50.00 when they arrived. And also they made us wait about two weeks after being notified of the new address, so we had to pay motel and meals -- about $600.00. A damaged bookcase cost $100.00. We also had to call a person here to put together all the furniture -- $300.00. We were overcharged by over $3000.00 and we live on an fixed income.

In July, 2002, my husband requested an estimate from ALL POINTS RELOCATION to move a household from Stephens City, Virginia to Palm Coast, Florida for 10,000 pounds. He was given a telephone quote of $.25 per pound or $2,500.00 overall plus $75.00 per moving person, estimated at three movers at pickup and delivery locations. August, 2002, he received a call back from the ALL POINTS Points. He advised ALL POINTS that half of the household had already been moved to Florida. ALL POINTS agreed to give us the same rate even though the weight was lessened.

My husband contracted ALL POINTS to pick up the household in Stephens City, Virginia on Monday, August 12th, 2002 at 8:00 a.m. The movers were given a 20% down payment of $300.00 via Discover. The rest of the bill would be due, cash or money order only, on delivery. The driver, Bondo. was to notify my husband in Palm Coast within 24 hours of the delivery. When the driver failed to arrive on August 12th, 2002 I called the company and was told the driver would be there shortly. I continued to call ALL POINTS in New York and Florida that entire day, and the excuses and apologies were endless.

Bondo, the driver, arrived at 7:00 p.m. on August 13th. I advised him that it was much too late to start moving then, and advised him to return the next morning, even though I was tempted to cancel due to the fact that it was 48 hours past their scheduled pick up time. However, after hearing of Bondos problems and the possibility of him being fired because of his 48 hour delay, I relented. I was also very anxious to be reunited with my husband, and to have our furniture moved to Florida to begin our retirement.

On Wednesday morning, the 14th of August,2002, the two movers started wrapping our full living room set, our bedroom set, our TV/Stereo/Console, our dining room set, our computer and its desk, and the balance of miscellaneous items. I had already wrapped 47 boxes, ready to be placed on the truck. They finished packing and drove off with our household at 5:30 p.m. on Wednesday, the 14th of August, 2002. On Friday, the 16th of August,at 3:30 p.m., my husband was advised by a secretary, Donna, via phone that the mover wanted to settle the bill by wire in the amount of $6,602.00. My husband told them he was not prepared to pay such an exuberant amount, especially after being quoted a much lower price. The secretary said she would have a manager call him back. A manager never called either my husband or myself.

My husband and I repeatedly called the representatives of ALL POINTS in New York and Florida and were finally told on August 20th that the bill would be $2821.00 in cash or money order only before delivery and $2800.00 in cash or money order only on arrival of our furniture in Florida. I was told by Edmund Ben-Ami, the owner of the company, that the furniture was now in storage in New York, and unless the monies were paid in cash or money order only, there would be no delivery of the furniture to the Palm Coast address. At this point we dont know where our furniture is, and we question its condition. We are worried, because our household represents 35 years of marriage, and a great deal of family history.

At the moment, my husband is in Palm Coast, Florida waiting for the movers, and I am staying with a daughter until our furniture arrives. We are eager to be together, but at this point we dont know what to do or know what our rights are.