It has come to the attention of Vital Basics that ConsumerAffairs.com has posted on its website a false complaint about Focus Factor from a "Kim of Laytonville, CA" (hereinafter, the "Complaint"). The Complaint, which is the first thing a viewer sees under the listing for Vital Basics, states that taking Focus Factor caused the complainant's friend to take his own life.
While my client certainly is sensitive to the complainant's sorrow over the death of her friend, it is clear that the Complaint from "Kim of Laytonville, CA" contains false and disparaging statements regarding Focus Factor, and that ConsumerAffairs.com has misrepresented the safety and efficacy of Focus Factor in an unjustified manner. Indeed, there is no evidence on your website from the complainant or you linking the product to the death of the complainant's friend.
Focus Factor has been proven independently to be a safe and effective dietary supplement that supports memory, focus, concentration and healthy brain function. For example, Vital Basics commissioned an independent, double blind, randomized, actively controlled clinical trial on Focus Factor, which demonstrated the effectiveness of the product and revealed no adverse effects from the product. There also are hundreds of clinical studies published in reputable peer-reviewed science journals which have confirmed the safety and effectiveness of supplementation with the ingredients contained in Focus Factor.
Notably, despite the obvious falsity and lack of scientific support for the Complaint from "Kim of Laytonville, CA," ConsumerAffairs.com failed to contact anyone at Vital Basics to learn about the safety and efficacy of Focus Factor before posting and published the Complaint.
Over 1,300,000 people -- that is, approximately 1 out of every 230 Americans -- have received Focus Factor since calendar year 2000, and there have been no reports of serious side effects from people who have taken the product. Nor has any connection ever been made between Focus Factor and any other life threatening behavior. ConsumerAffairs.com states, right on its website, that it does not publish every complaint it receives but instead it watches for "trends" and only publishes complaints that are representative of problems others would encounter when purchasing the product. Yet, to my client's knowledge, ConsumerAffairs.com has done nothing to confirm that this reported death represents a "trend" amongst users of Focus Factor, as your website erroneously claims. Indeed, just the opposite is true -- not one person in over a million has experienced even a serious side effect from taking Focus Factor, let alone anything more.
Given the clear inaccuracies about Focus Factor in the Complaint, Vital Basics requests that ConsumerAffairs.com immediately remove the Complaint from its Website and agree to make no further publication of the Complaint or its false and disparaging statements in any manner whatsoever. Further, Vital Basics requests that you provide all information in your possession regarding the Complaint so that Vital Basics can begin to repair the damage caused to the goodwill associated with its Focus Factor product by, among other things, providing the complainant with facts that will certainly give her comfort that Focus Factor could not possibly have been the cause of her friend's suicide.
Vital Basics appreciates your cooperation in this manner. I will be happy to work with you to see that this false information on ConsumerAffairs.com's website is removed immediately.
