Aurum Diamonds

I purchased $3160.00 of Gold from these folks. First it took them 20 days from cashing my check to get me over priced, over rated,and under served by their sales staff. I purchased 4, $5 dollar gold pieces at the price of $784.00 each. When I got them in, they were what is called common date Gold pieces value $465 each.

Was not happy with what I got and called them the next day to complain and ask for my money back. I took them to two coin dealers and was told they were worth $450 each. They saw me coming and ** me over big time.

I had a very similar experience with this company. They charged my card and sent a phony tracking number. After calling for several weeks, I filed a complaint with PayPal. Thank goodness I used PayPal. I also filed a complaint with the BBB and they never received a response to this complaint. This company never said a word and never answered phone or email. Don't touch them. They are scammers and an absolute disgrace to those who work hard to do honest business. I received a refund through PayPal after about 5 weeks of nothing from Aurumdiamonds.com.

On December 2, 2009, I purchased a 1 carat wedding band for my fianc for 718.00(plus FedEx shipping) for our wedding on December 20th. The website promised a 2 day processing time however I noticed on December 7th my item was still processing. I called the phone number on the website aurumdiamonds and no answer. I called that number multiple times and received no answer. Therefore, I checked my PayPal account to find the phone number registered for the seller. I called the number on Pay Pal and finally got an answer. He told me that my ring was being shipped the next day (Dec.8th).

After speaking with him via phone he switched my order from Process status to Shipped and sent me USPS Priority shipment number which offers no tracking service. When I saw this I questioned why he did not send the item via FedEx as I paid. I called and emailed him to inquire about this and received no answer. Priority mail normally takes 5 business days; I checked the USPS website and noticed the status only said Electronic Notification of Shipment Received. This USPS service does not confirm if an item was received for shipment. It only tells the recipient that the shipper printed a label electronically from his computer.

Also, three days after talking to him on the phone his website was removed from the web. Therefore, I could not check my account to further confirm the status of my order. After seeing this, I filed a complaint with PayPal on December 17th in regards to the matter since my shipment has not arrived and the seller was not responding to my emails or phone calls. After notifying PayPal about the incident (which put a hold on the funds until delivery of product) the seller quickly refunded my money. This guy actually sent out a fake tracking number and pretended he shipped my package to me. THE ITEM WAS NEVER SHIPPED BY SELLER. My wedding was almost ruined because of this scammer. If I didn't pay via PayPal, he would have stolen my money and most likely said the package was lost in the mail and he is not responsible for lost or stolen items. Consumers please do not deal with this person. Also, please use Pay Pal or some type of security service to protect your money from scammers. Unfortunately, I did not see the consumeraffairs.com previous complaint about Aurum Diamonds until after I paid for the item. If so, I would have never bought anything from this person. He also sells jewelry on Ebay under Aurum Diamonds, so buyers please be careful.

I had ordered a diamond engagement ring worth $1440 from their online store. When I got the ring, I did not like it and returned it and asked the merchant to cancel the ring. The merchant, without informing me, sent a new replacement ring. I was not aware that he had sent the parcel. The parcel went missing and the merchant charged me for it.

My too biggest complaints against the merchant are that firstly why did he send the ring atfer I cancelled the order. And even if he sent it, why did he not send me any online tracking information (in an email) which is the basic business guideline for an online business. Moreover, I think this merchant is a complete fraud because he has setup a website to attract customers but does not follow any guideline for an online business.

Please try the customer number on his website - no one ever picks that number. He tells me that he never saw the email that I sent to his official business email which is listed on the website. Is it my fault. He is duping innocent people like me and to top it my credit card company says that since I gave him the credit card, I am responsible for it. These big banks only care about their fees that they get from the merchants.

Please help me. This ring was my angagement ring. Apart from the financial loss of $1440, I have to go through a lot of emotional loss. I cannot afford another ring for a long long time.