BareNecessities.com

I placed an order on 03/25/2009 with an American Express Gift Card, I received an email confirmation of shipment on 03/26/2009. Bare Necessities charged the gift card I used twice for one order. I paid a household bill with the remainder on the gift card and because of Bare Necessities error, I am being charged a return fee of $25.00 from my utilities company. I sent an email to Bare Necessities on 03/27/2009. I contacted Amex they said that I have to resolve this with the company.

I received a voice mail and email saying I do apologize that the system authorized your account twice, this is an issue that we are currently addressing.

I am delinquent with my utility bill and there will be a late charge and a return payment fee.

I received a $100.00 gift card. I used it for a merchant online purchase and paid my utility bill with the balance. The merchant for the online purchase charged the card twice, I sent an email to customer service, then I called the number on the AMEX web site. Someone who wasn't even from this country, repeated a script over and over again that I would have to wait 7 days and AMEX automatically reverses the duplicate charge, the customer service person had no idea what she was talking about.

And to make matters worse she didn't answer my questions at all and kept repeating the same answer. How bizarre! There isn't an email address for AMEX so I am stuck for 7 days.