Sears.com

I placed an order on Sears.com for Store Pickup. There were 5 items in my order. I was traveling and could not print out the order confirmation. I did wait for my confirmation email that the order was ready. When I arrived, I was informed that they had only had two of the items in stock. I didn't want a partial order, so I asked for a refund. I was told that they could not refund my order without the code from the email. The order was marked as Picked Up as soon as the Store Pickup staff served me, presumably to preserve some sort of time record. Now the order is "Picked Up", when I never actually received any items, and they kept my money. The staff at the store I was at was polite, but completely unable to do anything for me.

I purchased a 18.2 cu refrigerator online on Jan. 2nd 2012. The expected delivery on Jan.5, 2012. The refrigerator was too large to fit. They took the refrigerator back to the store and I called the same evening to try to exchange the refrigerator for a 14.4. The sales and delivery departments indicated that I would have to purchase a new order (refrigerator) with my credit card, because I would have to wait 7-10 business days for a refund. Another person told me 3-5 business days and another representative told me 6-8 business days.

I do not have another $500 to purchase another refrigerator, when Sears could have exchanged it and when I called they hung up on me several times. I have all of the call logs and the receipts when they cancelled the order while I was in conversations with them. They were not willing to help me at all. I now have no refrigerator and no money to buy a new one until I receive my refund within 2 weeks. How poor is that type of service to a paying customer?

I wish there was an option to give negative 5 stars. My husband is Army, we are stationed overseas and having a baby next month. For the past 2 1/2- 3 months I have been trying to order to Disney Botanical Baby Play Yard, only available at sears.com and Kmart.com. All four times I had ordered this item it had instantly gone "out of stock" and they had been "unable to fulfill my order. " (This has happened each time no more than 24 hours after I had bought the item) The first two times my credit card was charged and I received my money back for those two times. The last two times it was "Canceled instantly" and so my card was not charged.

I have called customer service and their only answer was that this item is a very popular and unique item and that I would have to order something else as there is no guarantee it will come back in stock. Why the ** did your website said it was in stock if it was not in stock? Way to support your freaking troops!

Similarly, I have still not received the travel system I have ordered (in November) and the baby clothes I ordered (early December). I finally received the baby clothes I ordered in October. At this rate my kid is going to be 2 years old before she gets her travel system and newborn clothing! I am very disappointed with Sears.com and Kmart.com's lack of customer concern and control of the items that they are trying to sell. I am also very disappointed in their lack of support for our troops and their families, who sometimes have no other options but to buy online.

I placed an order on Sears.com on December 2nd and was guaranteed delivery by December 9th. I have waited and waited for order (for Christmas) since December 18th. I have asked for a refund and have sent numerous e-mails, called almost every day and have been told almost the same thing every day. I traced the items and they were delivered to the wrong address, 7 hours from where I live, on December 23rd.

Once again, I have asked numerous times by calling Sears and e-mailing them asking for a refund! I am being told the same thing every time I call by waiting 3-5 business days. Then they told me they were escalating an e-mail to issue the refund or that they were checking on it and put me on hold and then hung up, etc., etc. I have been a Sears customer for 25 years and I can't believe this is the way that they are treating their customers!

I ordered 2 Mickey Mouse watches several weeks ago to give to my grandchildren for Christmas. It is now Christmas Eve and I have not received the watches. I am very disappointed in your service.

6 weeks ago, I ordered a treadmill from Sears.com. I was told that it would be delivered and installed on the same day at no extra charge. Unfortunately, that was not true, and I was charged an extra installation fee of $180. After the machine was assembled by a professional contractor, it would not start. I have been dealing with Sears ever since. It took 2 weeks for them to send someone to come look at it and determine the consul is defective. A new part was ordered, but it is on back order and it is unknown when it will arrive.

I'm told that in order to receive credit to my account or a replacement, I need to disassemble this machine, box and ship it myself, then order a new one. I no longer have the box; the installer took it to the curb the day he put the machine together, so where would I find a box? Plus, it is not possible for me to box a 300 pound object, and given that it has been defective from the get-go, I do not believe either of these actions are my responsibility in order to receive a refund and/or a new treadmill. I have called Sears and visited the store many times. Last Wednesday, I was on the phone for 4.5 hours trying to receive a resolution to my problem. That is an example of the poor customer service I have been receiving for the past month, in addition to not having my calls returned when promised and being disconnected during the middle of calls.

5 weeks ago, I received my treadmill and it is still not working nor is it in the process of being properly returned, plus the charge still lingers on my credit card. In addition, I have wasted 1.5 days of PTO (with more likely needed) to deal with this problem, which does not include the hours I have spent on the phone while at work trying to resolve this problem with Sears. My treadmill should be relieving my stress, not causing it!

I ordered an item through Sears.com and the item was lost. I called customer services over a month period and every damn time I get a run around. "Wait 9 days "... "Its under investigation"... "Didnt anyone contact you?"... Their customer service is worthless. This will be my last time I will ever shop with anything that deal with a Sears name envolved.

On May 6, 2011, I went to Sears store #2807 to pick up a purchase I'd made online. During pickup, the Sears associate damaged the backseat of my car when he forced the item into the backseat, rather than using the trunk. (This was despite my request for him to stop forcing the item.)

I immediately went into the store and spoke to the manager. I was told to get an estimate and let them know what the damages were. I did this within a few days and provided them with all paperwork requested.

In the nearly 2 months since, I have visited the store several times and left over half a dozen messages for the manager. In frustration, I visited the store again 2 weeks ago (mid-June). At that time, the manager apologized and told me that a claim had been filed on my behalf and gave me confirmation of the 'person handling my claim'.

Imagine my surprise today when I called the claim number only to find that it was a call center. After much time on hold, the representative finally told me that there was no claim.

I called the store again and the manager, Tim was extremely rude. He said that he would call me back, which again did not happen.

Looked at Sears2go on my I-Phone app. Clicked on browse then lawn and garden , then pressure washers. They advertise on second page of washers a Vox p-washer 4000 psi with Honda motor for regular price of 2199.00 and in same add it says sale price 339.00 so I placed 2 in my cart then I hit the contact us and spoke with a female that didn't give her name but told me that Sears has a clause that relieves them from mis-marked merchandise

On 4/11/09 a Sears2Go.com ad came out listing a 1468pc. tool set and storage combo model # CO505 for $494.99. On 4/13/09, the last day of the sale I tried unsuccessfully to buy it for this price. I was told it was an error and the price would not be honored. On 4/14/09 the price on Sears2Go.com was changed to $549.99. I emailed them to see if this was another mistake but got no response. On 4/15/09 I tried again to buy it but they would not deliver on the price. I contacted PriceMatch Sears who said they would not honor the price.

On 4/15/09 I received an email from PriceMatch that stated after reviewing my emails they determined a Sears2Go pricing error occurred. They apologized and instructed me to place my order, respond to the email with the confirmation number, and a price adjustment would be made honoring the ad. After placing my order on 4/16/09 and emailing them back I received another email on 4/17/09 stating the order had been cancelled and the offer had been retracted. However, as of 4/18/09 my money has not been returned. They stated pricing errors were rare and unintentional but posting 5 different prices on that web site in one week is not rare and emailing me stating I could buy it at this price was not unintentional. They are practicing false advertising and taking my money for a product they do not intend to deliver.

False advertising, breech of contract, and unauthorized use of my credit card. Also caused public embaressment when S. Black (manager of Monroe Mi. store) raised her voice and accused me of trying to manipulate the web content.