Littermaid - Slow Order Processing

Littermaid's customer service is awful. First of all, I ordered a Littermaid unit, and it took 3 weeks for them to even recognize that I placed the order. The second thing, is the comb stopped midway in between coming back to its original area. It made the whole unit stop working.

I called Littermaid, so they could tell me that they never received a order from me. I was charged and UPS delivered at my door, 3 months later they are telling me I never placed a order with them. Now I have this litterbox that does nothing.

I paid over $189 with shipping and handling and they are telling me that they will not even warranty the item. I then sent them a Visa Bill where I was charged and asked for my money back and they will not respond to emails or phone calls.

We purchased a Littemaid at the Pet Expo in Sacramento on 10/24/98. It was to be sent to us in 2 wks along with the tent that goes with it. We had to call, long distance because their 800 number reps would not help us. They did not send the Littermaid until 11/13/98 when we called them again.

We noticed the step-out ramp was not with the Littermaid, we called them again. Since then we have realized we did not receive the same box that was shown at the Pet Expo. We received the older, noisier model.

They have not responded to letters and e-mails, or more long distance calls. We want our money back and/or the correct littermaid, the one we were promised by their vendor at the Pet Expo.