I have a matter that you may be able to help me with. My name is Theresa **. I`m from Fernie, British Columbia, Canada. I purchased a defective jelly candle which ultimately left me with 2nd and 3rd degree burns to my hands and arms, the inability to work for several weeks afterwards and the medical procedures and products that I have discussed with my doctor are out of my price range, so therefore my injuries are going untreated.
I was burning a gel candle in my living room about 10-15 feet away from where I was sitting when my smoke detector went off. I jumped up to see what was going on and the candle was flared up to about 6-7 inches tall. There was black smoke trails up the wall near the flame, jelly stuff was splattered on the wall, carpet, and table on which the candle was burning and parts of the carpet had melted and-or started on fire! I grabbed a nearby towel and tried to smother the fire but was unable to put it out. At this time I decided my best bet was to try to transport the candle to somewhere containable (i.e. the bathroom sink or bathtub because the ceramic would not catch fire). I stomped out the flames on the carpet, wound the towel around both hands and proceeded to relocate the candle to a better environment for extinguishing the flame.
As I was carrying the candle the glass container burst in my hands, first burning my left hand, then my right forearm. Due to the burst, I dropped the candle on the bathroom floor, smashing the glass container further, but ultimately extinguishing the flame. I immediately called my parents to bring me to the hospital as it was apparent I was badly burnt, and was treated shortly afterwards by the local hospitals emergency unit. My mother returned to my apartment soon after to make sure everything was extinguished and clean up the damage and mess caused by the accident so that when I returned home I could focus solely on my recovery. I therefore do not still have the object in question in my possession, but I have an eye witness to the incident (flare up and burning) and medical records showing my injuries.
I have not yet tracked down what company the candle was made by but I know exactly what it looked like and would be able to point it out if I saw it again. The few models listed on your site did not match the one I had, but if you might be able to point me in the right direction about where to look I may be able to figure out who may be at fault for this mishap. Please get back to me with any info or questions you may have (preferably by telephone). Thank you for you time.
