
Deborah of National Park, NJ on March 7, 2009
I purchased an HP laptop computer/lexmark printer/Sandisk flash drive bundle from Circuit City on Black Friday, Nov. 28, 2008. The purchase came with three Circuit City rebates of $150.00, $20,00 and $10.00, which I submitted and received e-mails saying all three were accepted. On 1/16/09 I heard that Circuit City was going out of business so I called the rebate info number to ask if Circuit City would still be honoring the rebates even though they were closing and I was told yes. I also submitted an e-mail and asked the same question and received a response saying that the three checks were sent to be printed on 1/21/09 and to allow 7-10 business days to receive the checks. I also received three e-mails on 1/22/09, one for each rebate, informing me that my rebates were processed and I could expect to receive my reward in the next 5-10 business days. I also checked the status of all three rebates on-line and it stated the rebates were valid and supplied the check numbers that were issued.
After 10 days had passed I did not receive any of the rebate checks them so I called and was told that the checks were not mailed out and they would be mailed out soon and I should have them in 10-15 days. I also replied to the the e-mail I had received saying the checks were processed informing them I never received the checks to see what kind of response I would get and I got a response saying I had to wait 30 days and if I didn't receive the checks within 30 days they could put a stop payment and issue new checks. I responded saying that when I called I was told the checks were never even mailed out and could they check and see if it was true. I received the exact same response that I had to wait 30 days from the check printing date.
On 2/21/09 I called and was told the checks were still not mailed and I would have to wait a little longer. At this point I asked to speak to a supervisor who said his name was Bo and his number was ES0235. He tried to tell me the same thing, that the checks would be mailed and I would have to wait a little longer. I told him that I thought that they were going to keep saying the checks were going to be mailed until Circuit City closed and then nothing could be done. He then asked me to hold on a minute and then got back on and told me that they he had been instructed to say that he could give me further information.
I told them I wanted a number where I could talk to a person, not an automated machine. I never received a response to my e-mail. I called the Circuit City in Deptford, NJ where I bought the computer and they said they couldn't do anything and only gave me an 800 number to call which was automated and to inquire about rebates it only connected me to Parago. I called Parago again on 2/24 and was told the same thing, the checks were not mailed and to wait a little longer.
I called again on 3/6 and now there is an automated message saying they can no longer provide status on specifc rebates and they refer you to http://investor.circuitcity.com/announcement.cfm for further information. There is a FAQ document on returns, refunds, and rebates on website. The document was originally for returns and refunds only but was updated to now include rebates and it says the same thing the recorded message says, that they cannot provide a status update as to particular rebate submittals and will provide more information as it becomes available. I found a number for Circuit City Headquarters but got a message saying the line is no longer a working line.
I am owed $180.00 that it appears I will never receive, however I cannot get anyone to to give me a straight answer and now I can't even get anyone to even talk to.