Bioscrip Pharmacy

I ordered medication from drugstore.com that BioScrip Pharmacy Services handles the pharmacy end of the business. The order which I placed was never received. I called drugstore.com and they transferred me to BioScrip. I told them that the order was never received and the person, who helped me over the phone, told me that the order will go out the next day. I received the replacement order but when I checked my American Express statement, I noticed two charges. I immediately called drugstore.com and I was told that the BioScrip is not willing to reverse the 2nd charge. I called my American Express and I told them that I placed one order and I was charged twice for the same medication. Secondly, the second charge was not authorized by me since I never received the first order. American Express investigated the case and they determined that there shouldn't have been a second charge and they credited my account.

Yesterday I received a statement from BioScrip demanding the money. As I have mentioned, I ordered one medicine and I received one, but I was charged twice for the same prescription. No one in my household signed or received the package. This is total harassment by BioScrip and I am concern that this will end up in collection.

I am so confused by all of this but I have to try and explain. On two ocassions received 10 pills less than charged for of the drug Lyrica without notification. On several other occasions received less drugs with hand written notice on bottle. After complaining and being charged for medications, received the shorted amount. received, mislabelled dosages and prescription instruction. have had to pay for drugs that should have been covered by my medicaid. have had to spend countless hours on the phone over the years trying to get my medications on time. have received several months in advance for certain medications