Babystyle.com

I lost GBP 676.71 and was scammed by BabyStyle sub-agent due to BabyStyle UK Ltd, the head agent who made me place my order via their sub-agent. I hold BabyStyle UK Ltd accountable in my loss for the following reasons: BabyStyle UK Ltd made big errors in referring me to order through sub-agent who ships internationally, as this sub-agent Munchkins/Pramsncots was majorly in arrears with head agent who unquestionably made me trust and place my order with the sub-agent to obtain their product and unquestionably, prepaid in full to hold my spot on backorder list. The sub-agents account with BabyStyle UK wasn't even current or being paid at all! I bet you, it was on stop credit. The sub-agent was going out of business fast, I was totally unaware.

I relaxed into thinking all was well and on track, having gone to head agent, I had done my homework well and gone through the seemingly right channels with due care. I had even phoned BabyStyle UK Ltd office to ensure backorder shipment was going out to agent they made me order through prior to and end June (as long restock delay was a big hold up). BabyStyle UK Ltd confirmed it was going out to the sub-agent Munchkins/Pramsncots - Emma. This was so incorrect! I didn't know at that time that flippant incorrect, generalized, non-caring answer by BabyStyle UK Ltd's staff member will cost me money. It saw any Paypal protection and recourse option vaporise within the Paypal protection period I was following up. I waited and waited till I found I had been scammed, lied to and there was no stroller in order coming to us at all. The agent was insolvent and ceased trading, leaving me out in the cold. No money back and no stroller.

BabyStyle UK Ltd doesn't care at all and won't take responsibility here. I believe they are responsible. They failed to act with due care when they acted as head agent/supplier, misguided me to their under agent who was insolvent and in arrears. They had that information at the time within their company, the account of the sub-agent being in arrears. Hence, they were key player and the reason I lost my money and the order not supplied. I can't believe Babystyle Head Office UK's attitude of no liability in their eyes. I have the phone calls evidence of when I called BabyStyle UK Ltd and emails. New Zealand doesn't have great selection, hence, I selected from the web info and phoned Babystyle Head Office to be safe. It didn't work out that way. In the end, it was a total lost to us. We are tall and needed a good height adjustable stroller, hence, many Al' Chapo strollers don't meet our needs. I really hope you can help.

My wife and I purchased a chair for our son with free shipping the total was about $64 dollars. Two weeks later still no sign of the chair so I called customer service and spoke to a supervisor that said the transaction failed at the warehouse so we need to make another transaction so it will arrive before Christmas. So we were billed again 54 dollars this time because it was a little cheaper and she agreed they would pay for next day air.

We had assumed the original purchase would be refunded, but it was not! We now have 1 chair that arrived next day air and payed for 2. We have been trying to email and call customer service everyday for the past week, but no response. I am beginning to think they went out of business. I dont know what to do if anything to get our money back.

Caused a bank overdraft fee $20 because no refund was given before the next transaction over the phone.

My mother in law had purchased a baby girls winter jacket from there online sight for my daughter for christmas. when I tried the jacket on her it didn't fit so I immediately took it off of her and saved it aside to be taken back to the store for an exchange. I had pulled the price tag off of the jacket before I put it on her so it wouldn't bother her plus the fact that I had ordered it in size 12-18months and she is only 7 months old so I was shocked when I discovered it was too small for her.

I brought the price tag that I ripped off, the receipt and the jacket to the store were the normally accept online returns or exchanges. When I approached the associate I asked her for an exchange to a bigger size and she said they were sold out of that jacket so, I asked for a refund and when she pulled the jacker out of the bag she noticed a spot on it were my infant must have spit up on it a little and believe me it was a very small spot. she said, she couldn't refund it because it had been used and she couldn't resell it.

I can understand her saying that. so, I turned around and went home to wipe it off. It came right off and there were no signs of any mark at all. I decided to go back that day to show her that it came right off and I spoke to the same woman and she said I cannot take back used filthy merchandise which wasn't the case at all.

The only reason she didn't take it back was because she remembered the spot on the jacket from when I spoke to her earlier in the day. I explained to her Infants are unpredictable and sometimes they spit up and you can't help it. I also said, any other mother would have just wiped it off and returned it too. afterall, it was to small for her or else I wouldn't need a refund. All I know was the jacket was never used. What do they do with merchandise that gets soiled while your in the store by infants? If that was a decent store they would have taken it back because there was nothing wrong with it. They would put it on clearance and label it returned merchandise or something.

I lost 58 dollars plus shipping.No physical damage. I am just wondering it there may be anything that could be done so this doesn't happen to other mothers?

No longer able to use the diaper bag.