I made arrangements with American Airlines for a group booking for my November 1, 2003 wedding in San Juan, Puerto Rico. Yvonne P explained that my husband and I would receive free upgrades and our guests would received 5-10% off the lowest published airfare. When we tried to retrieve our upgrades, they told us they discontinued the program a year ago. I had over 40 guests that traveled on American Airlines and they did not deliever what was promised. We generated a lot of business for them and they did not want to make good on their end of the deal. I still have not seen a copy of the contract since everything was done on the telephone. The customer relations office has not been responsive.

My husband and I have been loyal customers and travel frequently on American Airlines. Although there was no economic or physical damage, they made my destination dream wedding start off on a very sour note. We just wanted what was promised to us, free upgrades. There was availability on the airplane and the agent still would not resolve our problem. I will never do a group booking with American Airlines again.