ATA

We purchased a VIP Customer Care Card (coupon card) April 11, 2005, from a 3rd party that ATA Tire had contracted with to sell. We paid $49.95 for the card which offered 8 free oil changes, 2 free tire rotations, 2 free flat repairs and a variety of other free services and discounts. Over $500 worth of services for $49.95. We have mostly used the free oil changes.

Recently I took my truck to ATA to use the free oil change coupon and was informed I would have to pay an additional $10.50. I confronted the manager when advised of this and explained to her that it says free oil change, just like all the other free oil changes they had provided us. She stated that the cards were old and back in 2005 things cost differently. My contention is this. ATA Tire has a contractual obligation to honor what they signed up to participate in. The back of the card says this: Free oil changes include up to five (5) quarts of name brand 5w30 or 10w30 oil and include lube, labor, filter, topping off of fluids and a 15 point visual inspection by ASE Certified Technician. -

There are no hidden fees or labor charges associated with free service offers. NO WHERE DOES IT SAY--Additional costs or fees above the coupon value will be passed along to the customer. To me they are obligated to honor the card and what it says without charging additional fees.

I spent 7500 on this terrible service. A CPA met with me and told me he'd be my personal contact. He said that is was necessary to put together a financial appraisal of my business for which I paid a lot of money. They game me some canned piece of binder with some financial numbers that I could have had my cpa do for $100. They then turned me over to a boiler room as my main contact point ... cpa would never return calls. They neglected to tell me that even though IRS might settle with me, they'd still go after my ex-wife for the balance (ultimately coming back to me). They asked for another retainer on her.

They delayed almost a year in acting and rarely returned my calls. MY ADVICE. RUN! GET A LOCAL TAX LAW ATTORNEY THAT WON'T HIDE BEHIND A BOILER OPERATION AFTER THEY GET YOUR MONEY! As I said before, I lost $7500 but was able to settle my case using a local attorney for a reasonable amount of money in a few short months for 1/3 of what I paid them. DO NOT GIVE THEM MONEY! They offered to return $1000 of my money if I didn't talk. I'd rather talk and cost them many times what they cost me.

I had 3 bad years in the period prior to this endeavor so my income was low. Ultimately their delay resulted in me having to settle after I finally had a good year and they demanded more money. I'd say it cost me about $10,000 more plus their retainer of $7500. Nightmare and the IRS was [upset] at what they had submitted in my original offer. My new attorney had to smooth things over.

Our ATA flight was delayed almost 10 hours from Oakland to Hawaii. Everyone on the plane was given travel vouchers. We have 4. A week after returning to the mainland ATA shuts down. Vouchers now have no value according to ATAs web site. Obviously the vouchers are given as a form of relief for pain and suffering. We were planning on using these for vacation in 2009. Which I would have considered relief. I believe vouchers given for such do have value and should be considered equal to face value of the trip it was originally granted against. There should be a place in the bankruptcy proceedings for addressing this but I see none.

Lost an entire day of vacation which was planned more then a year in advance. Had to pay for a taxi to get to the airport because the delay caused us to lose our originally scheduled ride. Face value of tickets which could have been purchased with vouchers based on what we paid for original tickets for that day... 700 dollars each x 4 tickets = 2800 taxi ride = 60 dollars. Loss of day in paradise? who knows? not including the free headsets on the flight I figure I am out $2860 on this. Cheers

In May of 2007 I purchased tickets from Midway to Honolulu for my daughter and I to fly in July. Three days before the flight, my son in California suffered a traumatic brain injury, and I was forced to cancel my ticket to bring him home and care for him. At the time I was told that I would have to pay the re-booking fee of $100 and rebook the ticket within one year. My son is finally recovered enough so that I could plan to use the unused ticket. I called ATA to inquire how to do this, gave them the dates of travel (in September), and they said no problem--I would just have to pay the re-booking fee. Two days later they announce that they are pulling out of Midway. The nearest airport is St. Louis which is 300 miles away. I looked up flights from there, and they are not scheduling flights out of there after Aug. I called the airlines and was told basically my $900 voucher is worthless. They have my money and I have NOTHING!

Loss of $900.

On June 17, 2007, I volunteered to give up my seat on a full flight so I could get two $200 vouchers. Then ATA sent me to a far-away, shady hotel outside of Chicago to stay in. I used one of my vouchers to go to LA, which was a nightmare; they messed up our connecting flight and left us stranded w/ no hotel in Chicago Midway Airport for 9 hours.... Now I am trying to book a flight from anywhere in NYC to Vegas in February, using my other voucher, and they say they just simply do not fly out of the East Coast anymore...at all, and can't do anything for me. There must be so many people who are having this problem. I filed a report about 2 months ago; they said they were going to call me back in 5 business days.

Of course, they didn't, and I called again today to follow up, and nothing at all. The lady was rude and said we didn't force you to give up your seat and take these vouchers. The whole thing is nuts, so now I have a $200 voucher I can't use, and no one can help. It's crazy. They said they are going to call me back again, but I doubt they will. Please help. I know they are sister airlines with Southwest. I don't know why they just can't give me a voucher with them. I'm so upset, and I feel trapped--like there is nothing I can do. I will lose a $200 voucher.

Flight #4650, leaving Ontario, California at Thursday, November 15, 12:35 a.m. arrived Midway, Chicago, Il at 6:35 a.m.

RE: ASSIGNED SEAT 11F

My seat was next to the window and there were two college-aged girls sitting to the left of me making it impossible for me to contact a flight attendant for assistance. My seat would not go into a reclining position. This resulted in me having to sit upright for 4 hours. Several times I looked for a flight attendant for assistance but could not locate one and did not see a service button. I also looked around to see if I could change seats and noticed that all of the seats were taken. How come the seats on ATA were not checked for this type of defect?

As a result I have pain on neck problems and knee problems that might require some therapy.

In February 2006, my family of five flew on ATA Airlines from CA to NY. We had a horrible beyond belief experience. We were not allowed to sit together as the plane was overbooked, that was the least of our problems. Although I have to tell you as a Mom, it really is a safety issue when your children are separated from you and are sitting next to strangers. Not a good situation in today's society.

We sat at the gate for two hours waiting for a connecting flight that was delayed. We were told that they were not going to move the plane until every single seat was filled and they weren't kidding. After the delayed flight showed up we then waited for stand by passengers to board. After everyone was finally on the plane, we then had to wait to be de-iced a second time because we had been sitting there so long that the wings iced up again. Obviously, this is an acceptable delay because I'd rather not fly on an unsafe plane but we shouldn't have sat there so long as to make this necessary.

Then they started asking people to voluntarily get off the plane in exchange for $400 so they could put other people on. I thought the people who stayed on the plane should have been paid. I found it intolerable that we were inconvenienced for the sake of the airline maximizing its' profit. It was hot, there was no offer of food or water. I am disabled and at the time I was 6 months pregnant and traveling with my husband and three other kids. You can imagine that the kids were besides themselves trying to stay in their seats because we were not allowed to get up and move around the cabin.

The long delay was making my back hurt something fierce and I asked for a pillow. I was told I could have a pillow for $10. During the boarding, another passenger rammed their wheeled suitcase into my seat - breaking the seat and leaving a sharp edge on the seat which ripped the dress I was wearing. When I complained about it, I was asked to get up and wait outside while the maintenance crew used duct tape to hold the seat together. This didn't sound all that safe to me.

When we finally arrived at NY, we waited at the baggage claim for over an hour before realizing that our 5 checked bags weren't coming. We filed a claim (along with many others on the flight)and were told that we would be contacted within 24 hours. No one ever called us.

After 2 days went by, we started calling and all we could get was an answering machine. After many infuriating phone calls and a lot of yelling, our bags showed up 4 days later. The bags were damaged, ransacked and we had many items destroyed and/or stolen. The airlines refused to pay us for any of our losses saying that we couldn't prove that their employees did it. I understand that the airline may need to look thorough some things for security purposes but this was completely overboard. I had factory sealed, shrink wrapped items that were torn open for no reason.

I had gifts that I had brought back in boxes and even though the boxes were not sealed and could have easily been opened and closed they were ripped and torn at the seams. All the of neatly folded clothes were in a jumble. Everything was a completely mess. They had opened toiletries but then failed to put the lids back on properly and also failed to put them back into the plastic bags that I had so they leaked all over everything and I had to clean that mess up.

They had opened a container that held contact lenses in saline solution. Since the case was left open, the contacts dried out and were ruined. There was a pair of headphones for a CD player that were crushed and the wires were ripped out of them. There were two music CDs in jewel cases that were completely shattered. I packed and insulated things very well so none of the damage can be blamed on that.

Not only were things ruined but things were missing as well. We were very angry about the damage and the thefts but ATA claims it was our fault for packing those things. Huh? If I pack something in my luggage and it gets ruined through airline employee negligence or stolen by airline employees, it's my fault for having the audacity to pack it? Well, that will teach me, won't it? We were also very upset by how unaccommodating and incompetent the employees were. I was told that they pride themselves on helping disabled and special need passengers and yet not one thing was done to see to our comfort. Even the simplest thing wasn't done, we weren't even allowed to pre-board. The entire experience was one problem after another and it was just inexcusable. We made many phone calls and wrote letters and we finally got some resolution or so we thought...

We were offered a choice of travel vouchers in the amount of $1,600 which would cover the price of approximately four round trip tickets or we could take a cash settlement instead. We opted for the vouchers because we thought we could have a nice vacation with them.

We received the vouchers and then in September of 2007, we used the vouchers (which had cash values printed on them) to purchase tickets on ATA from NY to CA. We received e-tickets and confirmations of our flights. We then proceeded to make hotel and rental car arrangements for our trip. After we had the whole trip planned and money invested, ATA sends us an e-mail saying that they are no longer going to fly out of NY and we have no reservations with them. We called them to confirm this and got the run around for almost a week. We made many, many angry phone calls.

They told us that they would reissue the vouchers to use on other flights. We kept telling them that the vouchers were useless because they didn't fly anywhere anymore that we could get to. They agreed that the vouchers were useless, however they were offering no other remedy. It was a case of, you can't get there from here. In the end, we got all the way up the corporate ladder to the CEO's office where we were told that we could have the vouchers and $100 and to go screw ourselves. We told them this was unacceptable and the person on the phone said, fine, then you get nothing and then refused to even issue new vouchers. We told them that we were going to sue them and they laughed at us.

They claim they have no liability and furthermore dont care. Unbelievable arrogance! This was October 22nd. The next day ATA filed for bankruptcy. I hope that person loses their job. ATA is a disgrace and they have no concept of customer relations and their employees are rude and arrogant!

I flew from Honolulu to Oakland. I took a red eye flight. I left Honolulu at 1130 am and arrived in Oakland at 730. I only had one checked bag because I wasn't bringing many things back with me, since I just got a place in Hawaii and was able to leave most the items I brought out with me there. I got home and slept for a day and a half because I couldn't sleep on the plane and the time change was messing with me a bit.

I have never had anything lost or stolen through southwest and this was my first time having to use their partner ATA to fly to Honolulu, HI. A few days went by and when I went to retrieve my camera from my suitcase it was not there. I thought maybe I had misplaced it and looked all over the house the next day. Then I thought that I might have left it at my house in Hawaii, and called my fiance who confirmed that I did indeed pack it. I then noticed that a ring box that I had in my suitcase had been tampered with (someone opened it to see if they could steal my fiance's wedding ring).

THANK GOD I was carrying the actual ring in my purse with me. That's when I realized that my camera along with my camera's battery charger had been stolen when it was checked. I called ATA and they gave me the Oakland baggage number I needed to call in order to make a claim. I then tried calling repeatedly and got no answer. I was finally able to get through today and was told that they wouldn't be able to cover it. I asked all the items they don't cover and they said cameras, electronics, jewelry, etc.. I made a point to say so basically the things that actually get stolen by your wonderful employees. I half expected that they wouldn't cover it anyways. HOWEVER I was completely disgusted when they wouldn't even allow me to make a claim.

I knew it wouldn't be covered but still wanted to make a report of it and was not allowed to. I was told that I would have had to do it within four hours of landing and in person. That means I would have had to check my bag when I got home, after being up for over 24 hours, after spending an hour and a half in the car... realize immediately that my camera was gone...find someone to drive me because I could barely keep my eyes open...spend another hour and a half at least on the way back to Oakland, being stuck in the wonderful Bay Area traffic... and hope I make it within minutes of the 4 hour mark so I would be ALLOWED to report my camera missing. The likely hood of anyone being able to make it back to the Oakland airport within 4 hours of landing is slim to none. Which leads me to believe that this policy is made for them and their employees and basically promotes the stealing of passengers items, making it almost impossible to even claim something being stolen, even though their policy won't cover it no matter what.

I had VERY important pictures on that camera involving the damage done to the apartment we moved into and damage done to his truck while he was in Iraq, which we planned to use for legal business. I've never had a problem with my luggage at any time, making it even less necessary to check my luggage right when I got home. I am completely disappointed with the employee who stole this valuable item, the lack of interest the company shows about this taking place, and the system that is in place that gives no consequences to the company or its employees when items are stolen. If the companies were punished when items were stolen I guarantee they would be a lot more interested in looking at records to see who was working and finding patterns and correlations of items being stolen and the people who were on the clock that day/night.

Because we no longer have the camera with pictures that were to help us legally, we no longer have the visible, physical proof we need in the case.

I had a free flight from Southwest, so I booked with them to go visit friends in Hawaii. I knew SWA didn't fly to HI and that I would have to take ATA from Phoenix to Honolulu. I am very satisfied with SWA. I have never had a problem, but with ATA, it was amazingly wretched. The flight attendants made me, and everyone else on the plane, feel like we were bothering them. People repeatedly asked for the cabin to be made a little cooler, and it was never done that way. Seven Hours on a plane and you are sweating is not acceptable.

I got to thinking it may just be this flight. I was wrong. I took the red eye from Honolulu to Las Vegas Friday, June 14th. We left at 9:00 and landed around 5:45 Saturday morning. The flight attendants were rude, made us feel like we were inconveniencing them, and to top it all off, they came through one time and asked us what we wanted to drink, not to mention asked us if we wanted to pay 10 bucks for a snack pack, and then they went to sit down. We were never given the opportunity to get more water (since that's all we could get to begin with).

I got up around 12:00 am with a dry throat and looked for the flight attendants. I could not find them. I walk to the back of the plane to find that they were sleeping in the back. If I slept on my job, I would be fired in a heartbeat. I will never fly ata again. Two times was enough. I had a free flight with southwest, and i feel like I threw away my rewards flying with their partnership with ata. Southwest is great, but they need to drop the partnership beacuse it is going to pull them down quickly!

My Mother and myself had board flight 4227 in Chicago on Sunday 8/13/06 My Mother name is Olevia Chambers. We were asign to seats 1D and 1E. A lady came abord the plane and said someone else was given her seat by mistake. That someone was me. The airline employee took her word the lady name was Lisa, she seem to be very friendly to the airlines employee, so they ask me for my boarding pass, after that I gave it to them, another airline employee came aboard and said I didn't have reservation I ask how can this be when here is my flight itinerary and receipt, I show this to them , they went back into the airport and came back and said that the other lady should have had seat 4E.

No one was apologetic. If they felt I didn't have reservation, why were we given boarding passes?

My mother which is 82 years of age blood pressure went up she was already tired because we had to change flight. I feel this was so unprofessional and because of this I myself was very upset and Blood pressure had gone up too. We both are high blood pressure individual.I feel that this should be address because of the way they made us feel.

ATA decided to cancel their holiday season flight from and to Boston, and refused to provide the flight arrangement for their passagers. the reason they give is the passagers did not pay enought to get the assistant. the only two options they gave is to refound the money or keep the credit.

It is for holiday season, people booked it two months before the travel time to get reasonalble price, and arranged the trip around the flight, in the middle of nowhere now, after they cancle the flight, the passages has no flesibility to book good price ticket now, and can not change their trip since rest of the plan already made.

ATA on the other side got all the cash two months ago, and they can and just offer to pay back the original price now, which does not help the passager to get a new ticket at the price from one month ago. Or they want to keep the money for a year since they offer the creidt for a year. They are cheating the consumer for the holiday money.

As a consumer, we should get the new market price refund so we can still keep our holiday travel plan.

ATA is responsilbe for all those trouble since they are the one decide to cancle HOLIDAY flisht!!!!

We are talking about people travle to see their friends and famlity.

ATA is cheating for the cash from holiday, which was a good time of the year.

It is hurtting people's feeling when business took advantage of consumer like that.

I have a credit at ATA, for a previously unused ticket. They refuse to allow me to apply the credit to a low fare available through their website. Credits may only be used for phone reservations, where the cost is hundreds of dollars more (the flight I want is $450 versus $220 on ATA's site). My credit is in the amount of $266 - money I have already paid to them.

Simply because I have a credit--because I paid money to them in advance--I am being forced to buy the high-priced ticket and am not allowed access to the lowest priced alternative.

The credit carries a penalty of not being allowed to access the lowest-priced fares--a policy which is not mentioned

when you buy your initial ticket. I was only informed of the $75 change fee at that time, not that I would be precluded from their low airfares advertised on their website.

They did nothing to address this. I was told I could buy a whole other ticket on the internet, or apply the credit to the more expensive ticket. They, additionaly, would not refund my initial purchase. I have filed a complaint at ATA and am going public as well.

3 hours on the phone with various supervisors; unable to afford the trip (at the higher price) to see ailing friend and family members.

worn out physically, emotionally pissed off