They have chosen to remain ignorant and that is the definition of stupidity. Perhaps there has been too much genetic redundancy in the management of PRECO. A realtor lost business. Another business lost a recruited professional. A homeowner lost a lucrative rental. At-risk members of this community can not maximize the benefits of a state safety program if they are forced to be customers of PRECO. Sad. Very, very sad.
Consumer Complaints & Reviews
Every other utility agency in the state has entered this mellenium and made provisions and processes for the safety of individuals entered into the state's address confidentiality program. Despite multiple attempts by other utilities' management, community services personnel and review of the Florida Statutes, it appears evident that there is not the cerebral abilities within PRECO management to understand the simple concepts of this issue.
I was billed a delinquent fee of $30 dollars. My bill date was 11/11/08 I paid the bill on 11/18/08. Less then 7 days after my bill date. I have issue with this as my date keep moving forward it has been around the 20th for years now and the last couple months it keeps moving up. This is a true hard ship on customers who live pay check to pay check.
The second issue I have is they send someone out to collect this and charge you this $30 fee. #1 Maybe try calling more then once. #2 Lets wait 15 days or 30 before strong arming your customers, especially good customers. #3 If you are trying to collect on a bill come by when someone might be home. #4 Stop moving the bar or pay date. #5 Think of the customer especially when they are all owners I should have more say in this and respect.
I find this entire issue an outrage to the respect and decency of shareholders and waste of time, money and resources of the company. I hate to think that if I was a week & half past my pay date if they would have just come turn the power off for my family and let my three small children freeze to death. Its a crime to think that they can just do what ever they want. I fear for others as I have paid my bills on time with Peace River my whole life with them and I get slapped around for a 7 day miss step. I hate to think what they do to families that are worse off or unable to meet there demands.
I hope that in the future the big powerful power companies will listen to the voice of the people & customers. I will hold out hope that this may happen.
