Everlasting Memories

I was invited to a session in San Jose, CA. What was advertised was $30.00 for make-up and hair styling with 1 8"x10" picture of my choice. One of the conditions was that I had to pay the $30.00 fee no later than a week in advance to hold a spot during the photo shoot. I also invited other family members and friends. I paid everything in advance, because I thought I was getting a bargain. When I was about to take my pictures, I was informed that I would not be getting a picture unless I obtained a photo package from Everlasting Memories. I was also informed that if any of the people that I had invited did not show up for the photo shoot, they would not be refunded the $30.00 that had been paid. I was handed a contract from Everlasting Memories seconds before the photographer took my pictures.

Unfortunately, my sister was unable to make the appointment and Mari ** and Celeste were very rude when my sister called me to tell me she would not be making the appointment. Both ladies informed me that they would not be returning any money. If I would have known that the contract stated what it did before hand, I would not have attended. But there was no contract shown until I was about to take my photos. The person that was hosting the photo shoot had to pay $30.00 to Everlasting Memories towards my package. In turn, I had to pay my sister her $30.00.

I do not think this is proper business practice and very poor customer service skills. The company asks for the money first and then bullies you by telling you that you either lose $30.00 and not take the picture or force you into getting the most economic photo package for that cheap price of $129.00. I don't see where the business ethic is.

My Experience with Everlasting Memories Weddings/Pigeon Forge, TN. At first encounter with the owner of this business, everything was wonderful. She was very nice and professional and seemed to be well organized. My husband and I pre-paid for everything as we were supposed to, including our photo package.

We were married on August 6, 2009. We selected a River Wedding and the Romantic River Memories Package which included 30 4x6 color photos and cost $335.00. We also ordered an extra photo package called the Black and White Photo Package which cost $90.00 and included 20 4x6 B & W prints. We received our 30 4x6 color photos in a very timely manner, about 3 weeks later.

We then mailed the order form with the selected photos for our B & W package back to her. We waited about 4 weeks and we called several times and finally reached her. She said she never received the order form and that we needed to email the information to her, which we did. It is now December 8th and we have tried calling at least 10 times and left at least 5 messages for a return call, which we have yet to receive.

This business owner will not respond to our phone calls or emails or send our photos. We've thought perhaps she has had a family crisis or unexpected situation occur that renders her unable to take care of her business obligations. If that is the case we would just appreciate a phone call. We are not mean, unreasonable people. Please beware that if you choose to go with this wedding service provider, you may not get what you paid for.

I hired Tina's Everlasting Memories to take my wedding photos at my wedding. I paid her $150 to take 100 pictures.

After I got the pictures back only 37 of them had taken. I asked her if i could get my money back but she said no. After that she called me back and told me that she would charge $6.00 a picture for the ones that did take and give me the difference. That amount exceeds the amount that I had paid her. I wish to get the money back for the pictures that did not take at the price that she charged for the pictures the first time.

She caused a very stressed time for me since I have got the pictures back and would like for her to just refund the money at the original price. Not the price after she raised the cost of the pictures.